Microsoft Dynamics CRM

Microsoft Dynamics CRM is Microsoft’s customer relationship management solutions that help companies to market smarter, sell effectively and productively, and care everywhere. It provides social insights, business intelligence, and productivity within a single Microsoft solution. It also delivers Microsoft Dynamics CRM in the cloud, on-premises, or with a hybrid combination.

Microsoft CRM can help reduce costs and increase profitability by organizing and automating business processes that nurture customer relationships and satisfaction across all interactions marketing, sales, and customer service. CRM solutions can deliver return on investment through marketing automation, customer service management, and sales force automation.

Microsoft dynamics Sales Management

The way customers interact with businesses has changed a lot. Today’s customers are connected via mobile devices, plugged into their social network, and doing their own research. Sales teams must adapt to the new customer journey, creating a deeper relationship with customers and personalizing every interaction. With Microsoft Dynamics CRM, your sales teams can sell more effectively in this new era.

Microsoft dynamics Marketing Management

The world is changing, and this impacts how companies need to engage. Customers now are 57 percent through the buying cycle before they even involve you. When the customer does reach out, marketers—now more than ever—must be there every step.

Microsoft Dynamics Marketing is a CRM marketing solution that enables marketing teams to plan, execute, and measure campaigns across channels, from start to finish, to bring marketing vision to life.

Microsoft dynamics Customer Service Management

Service organizations are at the epicenter of a company’s ability to deliver differentiated and consistent engagement experiences. Organizations empowered by Microsoft’s intelligent customer service solution increase advocacy and loyalty to their brands by creating effortless experiences across self, assisted and field service channels.

Customer service Management by Microsoft Dynamics CRM can help businesses earn customers for life through omni-channel service, increased agent productivity, channel guidance and adaptive service models.

You can also integrate Office 365 Intranet with any of these solutions to have a more powerful approach.