The Field Service Management industry faces essential increase and advancement in order to expand its scope and functionality. From $1.97 billion in 2015 to $5.11 billion by 2020 at an estimated of 21% growth rate has been observed, to put a figure on it. Besides centralization, it now recall for real time availability of data, higher transparency, and above all, better operational efficiency
Here list some of the ways in which technology has driven up productivity.
Initiative of IOT
Using Internet of Things (IOT) to process big data and monitor asset condition can help predict when a device or a part is about to break down and assist in making data driven informed decisions. A machine can then be scheduled for optimization before it actually malfunctions.
Mobility in Field Services Management
New mobility for field service management have enabled game-changing efficiencies for companies looking for new ways to simultaneously grow revenues, improve customer experience and reduce costs. Executive Summary Mobile innovation is expanding rapidly in areas ripe for big paybacks.
Integration solution
Field Service digitization works with on premise CRM solutions and is readily working on cloud as part of Dynamics 365 family. It can be implemented standalone and is open for integration with other solutions and platforms
Real time posting and assignment of jobs
The field service manager can post jobs as the day progresses, and staff on the field are informed instantly through push notifications. This means that emergencies can be tended to at a moment’s notice and delays and cancellations are easily communicated to the representatives. No longer is there the need to make multiple time-consuming calls.
Instant updates from field representatives
Field representatives can now easily update the inventory, as soon as a part(s) is used without having to wait for the end of the day to rush back to the office to input the day’s information. Orders can then be placed accordingly to keep stock updated. If a technician does not have a part they need, they can know if a fellow technician close by does. With real time communication, it can be transferred the same day, saving time and money.
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